FAQ Topics

game mode delivery safe?
  Choosing game mode (server)?
Price, delivery and availability may vary from server to server so please choose before browsing and double check before every purchase.

Diablo 2
Diablo 3
Diablo 4
WoW

To learn how to determine your game mode in every game, use above links or choose your game from FAQ categories in the left menu or alternatively click 'game mode' tag and then find your game.

After choosing your game mode, all products will auto-update, showing only those available on your server, as well as correct options, price and delivery. Your choice will be remembered by a Cookie. You can change server at any time by clicking a dropdown located in top-right of every category (over 'Sort By' option) or on any product page.

location of server dropdown

Each game has its own way of determining where you play. Some games are seasonal in nature, which means that after some time, your mode may change automatically. Make sure to check and confirm your game mode before every purchase.

Any products purchased before automatic game mode change, will be delivered on a game mode, where those products would end up on, if order was delivered instantly. Example: you buy 5 minutes before scheduled game mode change, so if we would deliver your order instantly, those products would end up on a different game mode after 5 minutes and that is where we will deliver your order.
  How it works?
Every product group has its own information, delivery method and requirements. To learn more, click 'product type' link in the top-right corner of every product page (near price as shown on the picture below).
If product has Account Share and Self Play at the same time, then you have ability to choose delivery method via option.
Please include any required information such as login/password in checkout comment. If you are not sure what we need, don't worry - we will request needed info after you place an order or you can contact support.

Main four product types are:
- Trade (we will trade you the item)
- Self Play (you will play with booster)
- Account Share (we will need access to your account)
- Account (we will email you login/password)

Each game may have additional unique product subtype(s).
You can browse all product types by choosing your game from FAQ categories in the left menu.

how to determine product type
  Delivery time? Pre-order?
Each product shows estimated maximum delivery time and you will also see it in your order confirmation email.
Majority of the products with 0 hours (less than one hour) delivery time are usually delivered within 10-20 minutes and within 2 hours for 12-36 hours delivery, if you order during online hours.

Estimated delivery time means different things for different service types:
* Trade / Account - maximum delivery deadline
* Self Play - maximum time to start, you can find information how long it takes after boost begins (or to prepare) in product's description
* Account Share - average delivery time based on previous services of this type; service will usually start within a few hours since we can access your account (up to 24h)

Although we update delivery times regularly, it's impossible to accurately estimate the wait time for over a million of items we sell in ever-changing game environment. That said, over 95% of the orders are delivered within the described estimate if purchased during online hours.
Please note that we can't guarantee delivery time for very rare or RNG products. Occasionally they will take much longer to deliver than described but rest assured, we will work on your order until it's fully completed!

Delivery for multiple Account Share or Self Play products for the same account may add up - it may not be possible to perform more than one service at the same time.
If you purchase products with varying delivery time, we may deliver your order in multiple parts or within the longest specified deadline. You may request a partial delivery via checkout comment and we will deliver products one by one as they become available e.g. if one product is pre-order but the rest is not.
We will send all order updates via email but you can also check status of your order here or ask about progress by replying to your order email.

Extremely rare items often have pre-order set as delivery time, which means that the availability of those items is very unpredictable.
We will deliver what you ordered as soon as possible, most of the time it takes up to a few days but it's impossible to give an accurate estimate. For services (Account Share and Self Play), it means that we will usually start within 30 days, it does not include the time service takes to complete.
You may always cancel your order any time before it's delivered and if we didn't make any progress, you will get 100% refund. Try us, we have 98-99% success rate! :)
  Is it safe?
We are working in online gaming industry for almost a decade and none of our customers ever had any problems after buying currency, items, accounts, self-play boosts or using our 100% hand made account-share services.
Don't take our word for it, check thousands of reviews we received on marketplaces like eBay.

It's important to choose seller carefully, especially if you give access to your account - you get what you pay for. We always take every precaution and make sure to deliver items and services in the safest way possible.
We process every order manually, we don't use any automated bot delivery system.

You may also want to check our guide for common sense tips, which will keep your game account safe.
  Shop Features and Tips
A lot of time and money was invested to improve your experience and to make purchasing as intuitive and informed as possible. Every detail was meticulously crafted but it is still just a work in progress, there is always something that can be added or improved.
Here you will find a list and tips on how to use itemforge.com to the fullest.

BROWSING
Every product has:
- Delivery time and price that will change based on selected options (or game mode).
- (?) buttons that explain possible options in detail when you hover over or click them
- Link (top right corner of product page) explaining delivery method and delivery details like which information from you is required and other guidelines
- Attributes which can be used to filter products on category page or to compare items side by side with comparison list, which is accessible by clicking small diagram icon near 'Add to Cart' button (very useful for comparing full gear sets)
- Wishlist is accessible by clicking small heart icon near 'Add to Cart' button, you can share and edit your list on 'My Account' page.
- Picture which can be enlarged when you click or hover over it

1) If you know exactly what you want, try using search bar in the header (top of every page) and it will display suggested results. It will correct minor typos and can also be used to find shop categories.
If you don't see what you are looking for, try typing in full product name or just press enter or click search icon to see advanced search options.

2) Before buying anything, you need to choose your server from a dropdown (top-right side of category page or first option dropdown on product page). Not all items are available on every game mode and price/delivery may vary from server to server so please choose it before browsing. Shop will remember your choice via Cookie but you can also easily change it at any time by selecting another server from this dropdown.

3) You can make a quick purchase from category page (without opening product page or selecting any options) but only very basic customization is available this way. If you need to know details about the service or require a full list of options, you will need to go to product page or use QuickView (button is available when you hover over a picture, it is located in top-right corner).
Short description is available only if you use QuickView or browse as a list (instead of default grid layout). You can change between list and grid view with icons located in top-left corner of category page.

4) You can use filters (below header, on top of category page) to narrow down results to specific properties you are looking for. If you want to retain filters whilst browsing other categories (for example to check helms and then belts), then you should use category filter after selecting other filters. Filters are especially useful for:
- distinguishing Self Play (Trade/Boost) and Account Share services (Power Leveling), usually you still have to pick your choice via option
- limiting level required to items that you can equip right now or price to fit your budget
- filtering items by their quality/type or class that can use it
There is also a SortyBy option (top right corner of category page) that enables you to arrange (A-Z or 1-∞) products by: popularity (default), price, delivery time, level required and sometimes other properties, unique to the game/category you are browsing.

5) If you want to learn more about products, check buyer's guide on top of every category page. You can find useful information and tips about that product group, which will help you to choose or understand how it works. You need to click 'read more' to unwrap full length.

CUSTOMER SUPPORT
Available contact channels are click-able in the header or you can use our contact form. You can also help yourself by finding answers to the most common questions in this FAQ.

CHECKOUT
You can purchase as a guest and if you don't complete your purchase right away, all items added to your cart will stay there for 30 days via cookie (unless price or terms change). If you register account, you will be able to go through checkout faster and when you log-in, your saved cart will be transferred between devices.
If you register account using the same email as you used during checkout as a guest, your previous guest purchases will be displayed in your account.
  Site or Email Issues and Bugs
You will get an automated email once you place an order and manual order confirmation email once we start working on it. We typically process orders within 30 minutes during online hours.
If you don't see your order placement email or updates, please check your spam folder and whitelist our domain. If this doesn't help, check or ask us if you didn't mistype your email during checkout. If you indeed mistyped your email then unfortunately we can't correct it or connect your purchase to another email. You can however contact us and request order updates to be sent to the correct email. Your order number is always the same as invoice ID, which you can check via PayPal.

Site updates may cause your Cache/Cookies to corrupt and you may experience design issues such as not loading elements, broken layout or stuck checkout/cart.
Please clear your Cache and press ctrl+f5 or restart your browser. If this doesn't work then you may also need to delete your Cookies or use a different browser (we recommend Chrome). Be aware that if you don't choose to delete Cookies only for itemforge.com and delete all of them, then you will be logged out from all other sites as well!
If site still doesn't work properly then please contact us and provide info about the bug you are experiencing, specifically what you did step by step so we can reproduce it. We always award store credit or bonus items/services to the first person who reports a major site issue.

Most Browsers allow you to clear Cache/Cookies after clicking SSL padlock near site address bar, if that doesn't work then check our instruction for each Browser below.

Chrome
Press Ctrl+H > Clear History > select Cache & Cookies > Remove Data

Firefox
Options > Privacy & Security > Cookies and Site Data > Clear Data or Manage Data and in search window write 'itemforge' > Remove

Edge
Settings > Clear Browsing Data > select Cookies and saved website data and cached data and files > Clear

Opera
Press Ctrl+Shift+Del > choose 'All Time' in time range > select Cookies and other site data and cached images and files > Clear Data

Safari
Preferences > Privacy Tab > remove All Website Data (only for itemforge via Details menu) > Remove Now

Internet Explorer
Press Ctrl+Shift+Del > select Temporary Internet Files and Cookies > Delete

Android
Open any browser > Settings in the top-right corner > History > Clear History > select Cache & Cookies > Remove Data

IOS
Settings > Safari (or any Browser you are using) > Advanced (on the bottom) > Website Data > in search type 'itemforge' > appeared result swipe left to delete it

  How to send info needed for service?
If you need to send us information needed to complete the service, such as login/password to your account, please do it via checkout comment.
To check what information we require, please refer to product type FAQ.
  Payment Methods
Green means that payment verification is not necessary, more details here.

1) PayPal PayPal logo (you can also use any Credit/Debit Card credit card logos and more)

If you don't want to use card, you can add funds to your PayPal wallet via numerous local payment methods (including bank transfer) and then pay with your balance.
If you use eCheck, you may need to wait 3-5 business days until the eCheck clears. Use balance or credit card if you want us to receive your payment instantly.


2) Skrill Skrill logo (you can also use Visa Credit Card logos)

Gateway includes PSC and about 20 local payment methods, only those available in your country will be displayed (during checkout). There are more payment methods available but only through the Skrill Wallet (via add funds option).
Visa is the only card supported by Skrill. If you have Mastercard or other CC, you will have to use PayPal.

AstroPay Cash logo AstroPay Cash

AstroPay Direct/Offline Bank logo AstroPay Direct/Manual Bank

ePay.bg logo ePay.bg

EPS logo EPS (NetPay)

Giropay logo Giropay

iDeal logo iDeal

Neteller logo Neteller

PaySafeCard logo PaySafeCard (PSC)

POLi logo POLi

Przelewy24 logo Przelewy24

Rapid Transfer logo Rapid Transfer

Sofort logo Sofort (Klarna)

Trustly logo Trustly

Union Pay logo Union Pay



3) Manual bank transfer

First please check if instant bank transfer via Skrill or PayPal is available in your country by logging into your wallet and trying to add funds. You will then be able to pay us using your balance and we will receive your payment instantly.

You need to manually send wire transfer, using your banking system or a third party company offering international transfers. Please only include your order number in the title/comment.
Our bank is located in Europe so use SEPA if you live in European Union and OUR if not. SEPA usually arrives within 1-2 business days, OUR may take 3-5 days.

4) Manual Bitcoin (BTC) transfer Bitcoin logo

Please calculate the amount using current rate and send it within 15 minutes to the wallet specified during checkout.



More payment methods will become available in the future so check back often.
If you use payment method that doesn't generate payment receipt automatically (e.g. bank transfer), you will receive email confirmation when we process your payment.

  Payment Verification
Some payments do not pass our security screening and in order to protect ourselves from reversal, we may ask you to prove ownership of the money, it is a standard procedure. Only some payment methods are affected (usually those allowing the use of credit cards), please refer to Payment Methods FAQ to learn more. If you are planning on spending a large amount of money in a short time, you will need to do this verification.
You only have to do it once! After successful verification you will become our verified client. If you create account on our site with the same email, you will be able to confirm your verification status on 'My Account' page and all future orders will be processed automatically.

You may receive email requesting verification within 24 hours after we receive your payment, please respond with:
1) Your telephone number, we may need to call you for a brief chat (land line preferred)
2) Photo or a scanned image (in color and .jpg or .png) of any valid government-issued identification document with your photo on it (e.g. driver's license, identity card or passport):
* If possible, make your purchase and respond from primary email registered to the payment method used (to prove that you have access to that mailbox);
* Provide a piece of paper with 'ITEMFORGE' and date written on it, placed on the document (see example photo), alternatively you can use a photo editing software to place a text (must be without background);
* You can cover birth date or any identification numbers and your photo, we only need to see expiration date and your name (it must match the one you made payment with).

example ID

Why do we need this?
This is anti-fraud protection, stolen/hacked credit cards or PayPal accounts are common in this industry and this is the only way to verify that you are the rightful owner. There is no physical shipping of the products so there is no way to prove that virtual goods were delivered or to recover them later. Every (legitimate) site that sells digital products worth more than 30$ will either call you or require photo identification (and sometimes also your utility bill to verify your address).
Sending image of your document is perfectly safe. We recommend covering all unimportant information and by placing 'ITEMFORGE' on it, you ensure that it can't be used for anything else.

I don't want to do this, can I cancel my order?
Yes, of course or you can simply pay with a payment method that does not require it. You will get a full refund within 7 days after you request it (cancellation form is attached to your order receipt).

We are sorry for the inconvenience :(
  How to keep account safe?
- Do not mention in-game buying or paying real money for anything that can be considered unfair advantage, even whispers are monitored. We appreciate word of the mouth but your safety is more important than our profit, keep such discussions outside of the game.

- Never give anything (even information) to people pretending to be from ItemForge, impersonating trusted community members or representing gaming company. We will always send all information via official channels (e.g. email) and we will never introduce ourselves in-game or even chat with you (beyond what is required).
Assume that everything is a lie (your friend asking for a loan out of the blue, could have been hacked). Somebody may pretend to be your friend, just to scam you after months or even years. If you have valuable stuff, scammers will come for you wearing many disguises!

- Do not click any link or download any files you receive by email or via Instant Messaging programs, even if it is from a friend (they might have been hacked). Ask for official download link and make sure the site is legit (statute, physical address and company info, social media presence and/or reviews).
Check all links by hovering over them before clicking to see where they lead, if possible use ctrl+v or type them in. Domain name is always on the left (before any / signs) but you read it from the right so e.g. //itemforge.example.com/example2.itemforge means that the real domain is example.com and this link leads to a page named example2.itemforge. Links can be spoofed and you can't see where they really lead so never click anything from people you don't trust, this includes URL shorteners. Emails can also be spoofed and pretend to be sent by a legit company, to see where email was originated from, check source (look for 'received' and 'DKIM-Signature').
Some programs that enhance your gaming (or PC experience in general) may be infected with keyloggers. If it is not available on a reputable site that guarantees virus-free downloads, then it is probably not worth the risk.

- Never share your password or any sensitive information that can be used to gain unauthorized access to your account (e.g. the same password for the game and your email). When sharing account access with anybody (including us), we recommend changing your email and/or password for the duration of the service.
If one day you find your account locked for no reason (you didn't change hardware or installed a new system), it means that somebody knows your login information and tried to hack you. Do NOT unlock it, first scan for keyloggers and then reset your password(s).
If you need to do an ID verification, always edit/watermark the picture so it can't be used for any other purpose (or site). You can do that by placing company's name on it. We always ask you to place 'ItemForge' anywhere on the document, to ensure that it can't be used for verification on any other site.

- Do not use any 3rd party software, especially dangerous are those applications that require you to run .exe file beside game client or modify game files in any way (note that many games allow addons which are mostly safe, but do a bit of research before using). Also be careful about exploits and if you do exploit, never promote it or brag about it publicly.

- Allow only people you trust on your account or you will lose it sooner or later. There are many dishonest sellers out there, selling bot-made as hand-made so be careful, especially if price is too good to be true. You get what you pay for.

- Use new email address (or alias) for registering account on any site that you have doubts about. This way you will know who sold your information to hackers or spammers (it may take months to properly test this as clever scammers won't start spamming you right away). You can also protect your in-game login email by temporarily changing it for the duration of Account Share service.

- Use multi factor authentication wherever available. Long passwords made of random signs, can be remembered by a password manager, you should use a different password on every site or game. Backup your password manager's source and keep it offline e.g. on a pendrive, in case of hard drive failure or other disaster scenario.

- Browse with all scripts turned off, only enable it on sites you trust. Just opening a site may infect your computer if your browser automatically accepts everything that is fed to it. Most sites will work without (m)any scripts, it is advised to enable them selectively. Usually enabling domain (example.com), Google (google-analytics.com) and CDN (e.g. cloudfront.net) is enough to use most of the features. If something does not work, disabled script is probably the cause (often experienced during checkout).

- Keep your software up to date, especially operating system, anti-virus and browser (all can be set to auto-update so you only need to reboot from time to time).
  Where do you get items/currency, who is performing services?
ItemForge is a merchant, which means that we are in re-selling business (we add margin to the price we paid, to sell with a profit). We have our network of suppliers and employees like every other e-commerce.

People accessing your account to perform so called '100% Hand Made' Account Share services are properly vetted and bound by a contract. We only work with reliable and responsible boosters, who take your privacy and safety seriously.

We are always looking for professional suppliers and serious remote workers, check appropriate pages for more details (Jobs and Supply).
  Special orders? Premium products?
For the most demanding players we offer premium products worth hundreds, sometimes thousands of dollars!
Is there something that you want but can't find? Did you try using search?
It probably means that it's not a part of our regular offer or it's very rare, but we may still be able to fulfill your special request.

Please send us an email titled 'Special Order: game_name' with the following information:
1) Your game + game mode (server);
2) Product's name + statistics or detailed description of the service you want us to perform (current progress + desired progress);
3) Your budget or estimated price you are willing to pay for it.

We will respond within 72 hours with a custom quote. Note that delivery may take longer than the one listed for similar products (if any). For one of the kind products you can expect delivery to take days or even weeks.
  Do you swap/exchange?
We generally can't exchange your order, even if you purchased on the wrong game mode by mistake but we may make exceptions, depending on ordered products and how fast you inform us. Please reply to your order receipt email if this happened to you and do not forget to mention correct game mode (server).

Unless you are our supplier we do not accept barter (other goods or services) in exchange for our services. We also do not swap/trade/exchange items, currency or services, you can only pay us with money (check Payment Methods FAQ).
  Stream
Twitch stream is available for almost every Account Share product we sell. Exceptions may include services that require the best fps/ping possible or those using a proprietary delivery method.

- Stream will be online whenever we login to your account;
- You will receive a link to your stream via email;
- Names, chat and any identifying markers will be hidden to the best of our ability for your safety and privacy;
- You must order it before your account is unlocked as not every booster is able to stream without performance loss;
- This is a setup fee for installation and configuration of the streaming service, so it will cost the same regardless if service takes 1 hour or 100 days.