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FAQ Topics
Delivery time? Pre-order?
Each product shows estimated maximum delivery time and you will also see it in your order confirmation email.
Majority of the products with 0 hours (less than one hour) delivery time are usually delivered within 10-20 minutes and within 2 hours for 12-36 hours delivery, if you order during online hours.
Estimated delivery time means different things for different service types:
* Trade / Account - maximum delivery deadline
* Self Play - maximum time to start, you can find information how long it takes after boost begins (or to prepare) in product's description
* Account Share - average delivery time based on previous services of this type; service will usually start within a few hours since we can access your account (up to 24h)
Although we update delivery times regularly, it's impossible to accurately estimate the wait time for over a million of items we sell in ever-changing game environment. That said, over 95% of the orders are delivered within the described estimate if purchased during online hours.
Please note that we can't guarantee delivery time for very rare or RNG products. Occasionally they will take much longer to deliver than described but rest assured, we will work on your order until it's fully completed!
Delivery for multiple Account Share or Self Play products for the same account may add up - it may not be possible to perform more than one service at the same time.
If you purchase products with varying delivery time, we may deliver your order in multiple parts or within the longest specified deadline. You may request a partial delivery via checkout comment and we will deliver products one by one as they become available e.g. if one product is pre-order but the rest is not.
We will send all order updates via email but you can also check status of your order here or ask about progress by replying to your order email.
Extremely rare items often have pre-order set as delivery time, which means that the availability of those items is very unpredictable.
We will deliver what you ordered as soon as possible, most of the time it takes up to a few days but it's impossible to give an accurate estimate. For services (Account Share and Self Play), it means that we will usually start within 30 days, it does not include the time service takes to complete.
You may always cancel your order any time before it's delivered and if we didn't make any progress, you will get 100% refund. Try us, we have 98-99% success rate! :)
Majority of the products with 0 hours (less than one hour) delivery time are usually delivered within 10-20 minutes and within 2 hours for 12-36 hours delivery, if you order during online hours.
Estimated delivery time means different things for different service types:
* Trade / Account - maximum delivery deadline
* Self Play - maximum time to start, you can find information how long it takes after boost begins (or to prepare) in product's description
* Account Share - average delivery time based on previous services of this type; service will usually start within a few hours since we can access your account (up to 24h)
Although we update delivery times regularly, it's impossible to accurately estimate the wait time for over a million of items we sell in ever-changing game environment. That said, over 95% of the orders are delivered within the described estimate if purchased during online hours.
Please note that we can't guarantee delivery time for very rare or RNG products. Occasionally they will take much longer to deliver than described but rest assured, we will work on your order until it's fully completed!
Delivery for multiple Account Share or Self Play products for the same account may add up - it may not be possible to perform more than one service at the same time.
If you purchase products with varying delivery time, we may deliver your order in multiple parts or within the longest specified deadline. You may request a partial delivery via checkout comment and we will deliver products one by one as they become available e.g. if one product is pre-order but the rest is not.
We will send all order updates via email but you can also check status of your order here or ask about progress by replying to your order email.
Extremely rare items often have pre-order set as delivery time, which means that the availability of those items is very unpredictable.
We will deliver what you ordered as soon as possible, most of the time it takes up to a few days but it's impossible to give an accurate estimate. For services (Account Share and Self Play), it means that we will usually start within 30 days, it does not include the time service takes to complete.
You may always cancel your order any time before it's delivered and if we didn't make any progress, you will get 100% refund. Try us, we have 98-99% success rate! :)