"Cookies" are little pieces of data we send when you visit our store. Cookies help us get to know you better and personalize your experience. By continuing to use the site you agree to our use of cookies - learn more.
FAQ Topics
Payment Verification
Some payments do not pass our security screening and in order to protect ourselves from reversal, we may ask you to prove ownership of the money, it is a standard procedure. Only some payment methods are affected (usually those allowing the use of credit cards), please refer to Payment Methods FAQ to learn more. If you are planning on spending a large amount of money in a short time, you will need to do this verification.
You only have to do it once! After successful verification you will become our verified client. If you create account on our site with the same email, you will be able to confirm your verification status on 'My Account' page and all future orders will be processed automatically.
You may receive email requesting verification within 24 hours after we receive your payment, please respond with:
1) Your telephone number, we may need to call you for a brief chat (land line preferred)
2) Photo or a scanned image (in color and .jpg or .png) of any valid government-issued identification document with your photo on it (e.g. driver's license, identity card or passport):
* If possible, make your purchase and respond from primary email registered to the payment method used (to prove that you have access to that mailbox);
* Provide a piece of paper with 'ITEMFORGE' and date written on it, placed on the document (see example photo), alternatively you can use a photo editing software to place a text (must be without background);
* You can cover birth date or any identification numbers and your photo, we only need to see expiration date and your name (it must match the one you made payment with).
Why do we need this?
This is anti-fraud protection, stolen/hacked credit cards or PayPal accounts are common in this industry and this is the only way to verify that you are the rightful owner. There is no physical shipping of the products so there is no way to prove that virtual goods were delivered or to recover them later. Every (legitimate) site that sells digital products worth more than 30$ will either call you or require photo identification (and sometimes also your utility bill to verify your address).
Sending image of your document is perfectly safe. We recommend covering all unimportant information and by placing 'ITEMFORGE' on it, you ensure that it can't be used for anything else.
I don't want to do this, can I cancel my order?
Yes, of course or you can simply pay with a payment method that does not require it. You will get a full refund within 7 days after you request it (cancellation form is attached to your order receipt).
We are sorry for the inconvenience :(
You only have to do it once! After successful verification you will become our verified client. If you create account on our site with the same email, you will be able to confirm your verification status on 'My Account' page and all future orders will be processed automatically.
You may receive email requesting verification within 24 hours after we receive your payment, please respond with:
1) Your telephone number, we may need to call you for a brief chat (land line preferred)
2) Photo or a scanned image (in color and .jpg or .png) of any valid government-issued identification document with your photo on it (e.g. driver's license, identity card or passport):
* If possible, make your purchase and respond from primary email registered to the payment method used (to prove that you have access to that mailbox);
* Provide a piece of paper with 'ITEMFORGE' and date written on it, placed on the document (see example photo), alternatively you can use a photo editing software to place a text (must be without background);
* You can cover birth date or any identification numbers and your photo, we only need to see expiration date and your name (it must match the one you made payment with).
Why do we need this?
This is anti-fraud protection, stolen/hacked credit cards or PayPal accounts are common in this industry and this is the only way to verify that you are the rightful owner. There is no physical shipping of the products so there is no way to prove that virtual goods were delivered or to recover them later. Every (legitimate) site that sells digital products worth more than 30$ will either call you or require photo identification (and sometimes also your utility bill to verify your address).
Sending image of your document is perfectly safe. We recommend covering all unimportant information and by placing 'ITEMFORGE' on it, you ensure that it can't be used for anything else.
I don't want to do this, can I cancel my order?
Yes, of course or you can simply pay with a payment method that does not require it. You will get a full refund within 7 days after you request it (cancellation form is attached to your order receipt).
We are sorry for the inconvenience :(