FAQ Topics

game mode delivery safe?
  Account Share
100% hand done* - a human will be playing on your account (optionally you can buy a Live Stream).
Account access is required (our booster will play with your hero).

REQUIRED INFORMATION:
- account's email/password
- character's class/level/name (case-sensitive)
- battle#tag
Please provide above info via checkout comment.
Currently our Account Share services require you to have D4 PC license. If you play only on console, you will need to buy it then connect your accounts via browser. You can use your character on console later thanks to the cross-progression.

UNLOCKING
Upon our first login attempt, your account may get locked. This happens automatically when you login on a new device - it protects you from an unauthorized access. To unlock your account, you will need access to your email and/or mobile phone or Secret Answer (depending on your security settings). Don't worry, it will only take a minute, it's a standard procedure when sharing account access.
The authenticator cannot request code more than ONCE for the entire duration of the service (make it NOT on every login). It is encouraged to disable authenticator and/or SMS protection weeks prior to ordering the service, but it is not required.

BONUSES
- Paragon levels
- Useful items for other builds
- Crafting Materials (Gold, Gems and other)
None of these bonuses are guaranteed - it is just possible that you may get some or all of them.

ACCOUNT SHARE
- Everything found during the service belongs to you and will stay on your character. ItemForge will not take, transfer, destroy or otherwise worsen your items, account or characters, equipment and in-game currencies. Your resources (e.g. Crafting Materials) will NOT be used: after service is completed, you will have the same amount or more (optionally you can allow ItemForge to use your resources in order's comment, doing so may speed up the delivery).
- Services requires room for picking up the items so please make your inventory totally empty (you may leave gems + potions) and have at least one free stash tab. If you don't, we might unknowingly dispose of an item that is important to you, so please prepare free space yourself. This is easily accomplished by creating a level 1 characters (mules) and putting items there.
- Unless otherwise specified in product description, your character can be on level 1! You don't need any gear, paragon or crafting materials, it can be a brand new account.
Delivery may be faster if you already have some items/resources needed for the service you ordered (and give us permission to use them in order's comment).
- ItemForge will minimize all communications whilst playing with your character and all whispers and party invites will be ignored (unless otherwise specified by you).
- Do not login or change your password whilst service is being performed as it may endanger your account and/or make service slower or impossible. You can always check our progress by visiting the Armory or by replying to your order receipt email (we will update you within 24 hours). Scheduled Account Share will be added in the future.
- Make sure you have at least one friend list spot and one character slot available, otherwise we may need to remove one of your friends or characters.
- Your character/account will not be used to spam, steal, harass, cause grief or be involved in anything improper that may damage your reputation (ItemForge will only perform actions needed to complete the service your ordered).
- Estimated delivery time (especially for RNG products) is based on experience for similar services of that type and it depends on many factors e.g. luck, class or server you play on. Delivery doesn't include time it takes you to unlock your account (service will start within 24h after unlocking but usually within a few hours). Delivery is presented in business days but we often complete it within described amount of calendar days.
- Create a character you want boosted yourself - we may not be able to create it for you, which will delay the service.
- Make sure you have purchased and activated all required game licenses (expansions) for the service(s) you ordered.
- Products that can be learned 'on right click' may be delivered either as item that you can 'click to learn' yourself or as already learned spell/effect which is result of that action.
- It is your responsibility to change and protect password and/or any other login information after service is completed.
- Screenshots of your inventory and stash will be taken before and after the service. We suggest you do the same in case of any issues.
- ItemForge may use all of your characters to complete service faster (unless you object to this in order's comment).
- If you have any pending in-game mail, please pick it up or it may expire (be automatically deleted) during the service.

HARDCORE
We always make a brand new character on your account so your currently equipped or stashed items are never at risk of being lost due to accidental death :)

* Your account's safety is the most important thing for us and nothing will be done to endanger it (a VPN will be used). ItemForge guarantees that Account Share described as performed by a human being (e.g. "Hand Played", "Hand Done" or "ByHand") will be done without the use of any third party (unofficial) software, applications or scripts (this includes: multi-boxing, maphack or anything that automatically controls your character like a bot or an automated rotation).
  Trade
REQUIRED INFORMATION:
- battle#tag

Please provide it via checkout comment.

We will add you to friends then trade your item(s) after you confirm that you are ready via email.
All you need to do is accept friend request, then accept party invitation and receive ordered goods (accept trade or pick items up from the ground). For your safety and privacy we will not talk to you ingame (unless you initiate it). If you have any questions, please contact us outside the game.