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FAQ Topics
Boost (Self Play)
Self Play - you play with your hero (no account sharing).
REQUIRED INFORMATION:
- battle#tag
Please provide it via checkout comment.
All you need to do is accept friend request, then accept party invitation and follow instructions from email or product's description.
BOOSTING
- Make sure that your character level is the same or higher than the one described on product page, you are not locked (saved) to appropriate instance and that you unlocked any and all attunement(s).
- Friend request will be sent when booster is available (after you confirm that you are ready via email). You will be presented with at least one delivery window of minimum 60 minutes plus duration of the service, within specified delivery time.
- Make sure your status is set to 'available' so we can send you a party invite.
- You must have enough time to complete the Boost (including possible delays), preferably in 1 gaming session with little to no breaks.
- You will need to follow simple instructions (English only) given in-game (e.g. come, follow, accept event). "Come" means that you need to travel to the location of the booster who wrote it. For your safety and convenience, ItemForge does not offer customer support via in-game channels, please do not ask any questions during delivery.
- You are expected to understand how the service works and what you need to do before it begins (please read product's description and if in doubt - contact customer support). If you are not sure what to do or don't want to risk failing the objective(s), we suggest sharing account. Boost only presents you with an opportunity to get the benefits, it is up to you to claim the reward(s) - to participate (or not), e.g. follow booster or loot the items dropped.
- Every Boost product has an option to be performed as Account Share. If no such option is available, you can request conversion of Boost into Account Share with the same deliverables, free of charge.
- In case of most services, you can get benefits of the Boost (loot items dropped) by staying dead in the same area where monster is killed. Never leave that area (release spirit) unless you were clearly instructed to do so or understand that it may prevent you from looting the items dropped, whilst you were not present on the map.
- Boost services, containing phrases like "time required to prepare" in product's description, are about delivering certain conditions, which are prepared without your in-game presence (you are invited later, to benefit from it). After you agree to a specific delivery time via email (in "hours from now" format to make it simple and to avoid any time zone confusions), you must join within that specified time frame to collect the rewards. Boost is considered as successfully delivered even if you do not join within that time frame. ItemForge does not guarantee prepared conditions to last longer than described (time frame is 30 minutes, unless otherwise specified in product's description).
- You may be required to create a new character on a server/faction you normally don't play on (most cosmetics are account-wide).
Private servers users please check this article.
REQUIRED INFORMATION:
- battle#tag
Please provide it via checkout comment.
All you need to do is accept friend request, then accept party invitation and follow instructions from email or product's description.
BOOSTING
- Make sure that your character level is the same or higher than the one described on product page, you are not locked (saved) to appropriate instance and that you unlocked any and all attunement(s).
- Friend request will be sent when booster is available (after you confirm that you are ready via email). You will be presented with at least one delivery window of minimum 60 minutes plus duration of the service, within specified delivery time.
- Make sure your status is set to 'available' so we can send you a party invite.
- You must have enough time to complete the Boost (including possible delays), preferably in 1 gaming session with little to no breaks.
- You will need to follow simple instructions (English only) given in-game (e.g. come, follow, accept event). "Come" means that you need to travel to the location of the booster who wrote it. For your safety and convenience, ItemForge does not offer customer support via in-game channels, please do not ask any questions during delivery.
- You are expected to understand how the service works and what you need to do before it begins (please read product's description and if in doubt - contact customer support). If you are not sure what to do or don't want to risk failing the objective(s), we suggest sharing account. Boost only presents you with an opportunity to get the benefits, it is up to you to claim the reward(s) - to participate (or not), e.g. follow booster or loot the items dropped.
- Every Boost product has an option to be performed as Account Share. If no such option is available, you can request conversion of Boost into Account Share with the same deliverables, free of charge.
- In case of most services, you can get benefits of the Boost (loot items dropped) by staying dead in the same area where monster is killed. Never leave that area (release spirit) unless you were clearly instructed to do so or understand that it may prevent you from looting the items dropped, whilst you were not present on the map.
- Boost services, containing phrases like "time required to prepare" in product's description, are about delivering certain conditions, which are prepared without your in-game presence (you are invited later, to benefit from it). After you agree to a specific delivery time via email (in "hours from now" format to make it simple and to avoid any time zone confusions), you must join within that specified time frame to collect the rewards. Boost is considered as successfully delivered even if you do not join within that time frame. ItemForge does not guarantee prepared conditions to last longer than described (time frame is 30 minutes, unless otherwise specified in product's description).
- You may be required to create a new character on a server/faction you normally don't play on (most cosmetics are account-wide).
Private servers users please check this article.