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FAQ Topics
How to keep account safe?
- Do not mention in-game buying or paying real money for anything that can be considered unfair advantage, even whispers are monitored. We appreciate word of the mouth but your safety is more important than our profit, keep such discussions outside of the game.
- Never give anything (even information) to people pretending to be from ItemForge, impersonating trusted community members or representing gaming company. We will always send all information via official channels (e.g. email) and we will never introduce ourselves in-game or even chat with you (beyond what is required).
Assume that everything is a lie (your friend asking for a loan out of the blue, could have been hacked). Somebody may pretend to be your friend, just to scam you after months or even years. If you have valuable stuff, scammers will come for you wearing many disguises!
- Do not click any link or download any files you receive by email or via Instant Messaging programs, even if it is from a friend (they might have been hacked). Ask for official download link and make sure the site is legit (statute, physical address and company info, social media presence and/or reviews).
Check all links by hovering over them before clicking to see where they lead, if possible use ctrl+v or type them in. Domain name is always on the left (before any / signs) but you read it from the right so e.g. //itemforge.example.com/example2.itemforge means that the real domain is example.com and this link leads to a page named example2.itemforge. Links can be spoofed and you can't see where they really lead so never click anything from people you don't trust, this includes URL shorteners. Emails can also be spoofed and pretend to be sent by a legit company, to see where email was originated from, check source (look for 'received' and 'DKIM-Signature').
Some programs that enhance your gaming (or PC experience in general) may be infected with keyloggers. If it is not available on a reputable site that guarantees virus-free downloads, then it is probably not worth the risk.
- Never share your password or any sensitive information that can be used to gain unauthorized access to your account (e.g. the same password for the game and your email). When sharing account access with anybody (including us), we recommend changing your email and/or password for the duration of the service.
If one day you find your account locked for no reason (you didn't change hardware or installed a new system), it means that somebody knows your login information and tried to hack you. Do NOT unlock it, first scan for keyloggers and then reset your password(s).
If you need to do an ID verification, always edit/watermark the picture so it can't be used for any other purpose (or site). You can do that by placing company's name on it. We always ask you to place 'ItemForge' anywhere on the document, to ensure that it can't be used for verification on any other site.
- Do not use any 3rd party software, especially dangerous are those applications that require you to run .exe file beside game client or modify game files in any way (note that many games allow addons which are mostly safe, but do a bit of research before using). Also be careful about exploits and if you do exploit, never promote it or brag about it publicly.
- Allow only people you trust on your account or you will lose it sooner or later. There are many dishonest sellers out there, selling bot-made as hand-made so be careful, especially if price is too good to be true. You get what you pay for.
- Use new email address (or alias) for registering account on any site that you have doubts about. This way you will know who sold your information to hackers or spammers (it may take months to properly test this as clever scammers won't start spamming you right away). You can also protect your in-game login email by temporarily changing it for the duration of Account Share service.
- Use multi factor authentication wherever available. Long passwords made of random signs, can be remembered by a password manager, you should use a different password on every site or game. Backup your password manager's source and keep it offline e.g. on a pendrive, in case of hard drive failure or other disaster scenario.
- Browse with all scripts turned off, only enable it on sites you trust. Just opening a site may infect your computer if your browser automatically accepts everything that is fed to it. Most sites will work without (m)any scripts, it is advised to enable them selectively. Usually enabling domain (example.com), Google (google-analytics.com) and CDN (e.g. cloudfront.net) is enough to use most of the features. If something does not work, disabled script is probably the cause (often experienced during checkout).
- Keep your software up to date, especially operating system, anti-virus and browser (all can be set to auto-update so you only need to reboot from time to time).
- Never give anything (even information) to people pretending to be from ItemForge, impersonating trusted community members or representing gaming company. We will always send all information via official channels (e.g. email) and we will never introduce ourselves in-game or even chat with you (beyond what is required).
Assume that everything is a lie (your friend asking for a loan out of the blue, could have been hacked). Somebody may pretend to be your friend, just to scam you after months or even years. If you have valuable stuff, scammers will come for you wearing many disguises!
- Do not click any link or download any files you receive by email or via Instant Messaging programs, even if it is from a friend (they might have been hacked). Ask for official download link and make sure the site is legit (statute, physical address and company info, social media presence and/or reviews).
Check all links by hovering over them before clicking to see where they lead, if possible use ctrl+v or type them in. Domain name is always on the left (before any / signs) but you read it from the right so e.g. //itemforge.example.com/example2.itemforge means that the real domain is example.com and this link leads to a page named example2.itemforge. Links can be spoofed and you can't see where they really lead so never click anything from people you don't trust, this includes URL shorteners. Emails can also be spoofed and pretend to be sent by a legit company, to see where email was originated from, check source (look for 'received' and 'DKIM-Signature').
Some programs that enhance your gaming (or PC experience in general) may be infected with keyloggers. If it is not available on a reputable site that guarantees virus-free downloads, then it is probably not worth the risk.
- Never share your password or any sensitive information that can be used to gain unauthorized access to your account (e.g. the same password for the game and your email). When sharing account access with anybody (including us), we recommend changing your email and/or password for the duration of the service.
If one day you find your account locked for no reason (you didn't change hardware or installed a new system), it means that somebody knows your login information and tried to hack you. Do NOT unlock it, first scan for keyloggers and then reset your password(s).
If you need to do an ID verification, always edit/watermark the picture so it can't be used for any other purpose (or site). You can do that by placing company's name on it. We always ask you to place 'ItemForge' anywhere on the document, to ensure that it can't be used for verification on any other site.
- Do not use any 3rd party software, especially dangerous are those applications that require you to run .exe file beside game client or modify game files in any way (note that many games allow addons which are mostly safe, but do a bit of research before using). Also be careful about exploits and if you do exploit, never promote it or brag about it publicly.
- Allow only people you trust on your account or you will lose it sooner or later. There are many dishonest sellers out there, selling bot-made as hand-made so be careful, especially if price is too good to be true. You get what you pay for.
- Use new email address (or alias) for registering account on any site that you have doubts about. This way you will know who sold your information to hackers or spammers (it may take months to properly test this as clever scammers won't start spamming you right away). You can also protect your in-game login email by temporarily changing it for the duration of Account Share service.
- Use multi factor authentication wherever available. Long passwords made of random signs, can be remembered by a password manager, you should use a different password on every site or game. Backup your password manager's source and keep it offline e.g. on a pendrive, in case of hard drive failure or other disaster scenario.
- Browse with all scripts turned off, only enable it on sites you trust. Just opening a site may infect your computer if your browser automatically accepts everything that is fed to it. Most sites will work without (m)any scripts, it is advised to enable them selectively. Usually enabling domain (example.com), Google (google-analytics.com) and CDN (e.g. cloudfront.net) is enough to use most of the features. If something does not work, disabled script is probably the cause (often experienced during checkout).
- Keep your software up to date, especially operating system, anti-virus and browser (all can be set to auto-update so you only need to reboot from time to time).